tk191 Privacy Policy

Introduction and Scope of Application

This Privacy Policy ("Policy") provides detailed information on the collection, use, and protection of data between the entity operating the tk191 online platform ("we", "our") and its users ("you", "your"). This Policy applies to the https://tk191.cam website, mobile applications, and all associated services.

By registering with or using tk191 services, you consent to the terms described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

What Information We Collect

tk191 collects various types of information to provide its services, ensure security, and improve the user experience. This information falls into two main categories.

2.1 Information You Provide Directly

The following information is collected when you register or contact us:

• Full name and username
• Email address and phone number (where applicable)
• Date of birth — for age verification (confirming 21+)
• Residential address
• Identity document details — for KYC (Know Your Customer) verification
• Financial transaction details such as bKash, Nagad, Rocket, or bank transfer information
• Messages and communications you provide when submitting support requests

2.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and device identification information
• Browser type, version, and operating system information
• Login duration and session details
• Your gaming history and betting details
• Usage patterns via cookies and similar technologies
• Referral source and page navigation information

Purpose of Using Information

tk191 uses collected information only for legitimate and specific purposes. The main reasons for our use of information are described below:

Sharing Information with Third Parties

tk191 does not sell or rent your personal information. However, information may be shared on a limited basis with trusted third parties in specific circumstances:

4.1 Service Provider Partners

Information may be shared under contract with third-party service providers for payment processing, fraud detection, technology infrastructure, and customer support. These partners operate under our instructions and are also bound by confidentiality obligations.

4.2 Legal Obligations

If there is a valid legal order from a government authority or law enforcement agency, we may be required to disclose information in compliance with applicable law.

4.3 Business Transfers

If tk191 or its operating entity undergoes a merger, acquisition, or asset transfer, your information may form part of the transferred assets. In such cases, we will notify you in advance.

Cookies and Tracking Technologies

tk191 uses cookies and similar technologies to improve the functionality of its platform and to personalize the user experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login, session management, and security features will not work. There is no option to disable these cookies.

5.2 Analytical Cookies

These cookies help us understand how users are using the site. This information is collected in aggregate and anonymous form and is used to improve the platform.

5.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not function properly.

Data Security Measures

tk191 treats the protection of your personal information as its highest priority. We use industry-standard security technologies and practices.

• SSL/TLS Encryption: All data transmissions between your browser and our servers are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, such as passwords and financial details, is kept in encrypted form.
• Access Controls: Your information can only be accessed by authorized personnel, who work under strict confidentiality agreements.
• Security Audits: Our systems undergo regular security audits, and any potential vulnerabilities are identified and addressed.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an added layer of protection for your account.
• Fraud Detection: Automated systems continuously monitor for suspicious activity and take immediate action to protect accounts.

Your Data Rights

tk191 respects your right to data protection. You have the following rights:

To exercise these rights, please contact our support team. We will aim to respond to your request within 30 days of receiving it. However, in some cases we may be required to retain certain information due to legal obligations.

Data Retention Period

tk191 retains your personal information for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account Information: Retained for as long as the account is active and may be kept for a minimum of 5 years after closure.
• Financial Transaction Data: Generally retained for 5 to 7 years in compliance with legal and financial regulations.
• KYC Documents: May be retained for a specified period after account closure for regulatory compliance purposes.
• Communication History: Records of conversations with customer support are generally retained for up to 2 years.
• Log Data: System logs are generally retained for 90 days to 1 year.

Once the required retention period has ended, we permanently delete or anonymize your information using secure methods.

Privacy Protection for Minors

tk191 strictly prohibits access to the platform by anyone under the age of 21. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If we determine that a user is under 21, we will immediately:

• Close the relevant account
• Delete all collected information
• Arrange to return any deposited funds

If you believe a minor has registered on our platform, please notify our support team immediately.

Changes to the Privacy Policy

tk191 may update this Privacy Policy from time to time. The Policy may be revised to reflect changes in applicable law, our services, or best practices in data protection.

• Notification: For significant changes, we will send a notification to your registered email and will clearly announce the update on the platform.
• Effective Date: The revised Policy will take effect from the date of publication, as noted in the "Last Updated" date at the top of the page.
• Continued Use: Continuing to use the platform after a policy change will be considered as your acceptance of the new policy.

We recommend that you review this Policy regularly so that you stay informed about the latest information.

Contact Us

Contact us for any questions, concerns, or to exercise your data rights regarding this Privacy Policy. Our support team is available around the clock to assist you in Bengali.